Our Commitment to Safe and Responsible Play 🤝

We’re not here to push limits or chase endless playtime. We’re here to create a safe, honest space where Greek players can relax and have a good time — just like at our land-based venues on Mont Parnes or in Thessaloniki.

What that looks like in practice:

• Strict 18+ verification before anyone can play
• Player funds kept completely separate from our business money
• Constant behind-the-scenes checks for anything unusual
• Simple, powerful tools you can use anytime to set your own rules
• Clear links to help organisations right on the site
• Team members trained to spot when someone might need support — and to offer it kindly, without judgment

We want every visit to feel positive and balanced. If it ever starts feeling like anything else, we’re here to help you step back.

Why Responsible Gambling Matters to Us 🌟

For the vast majority of players, gaming is pure entertainment — a bit of excitement, a chance to unwind, maybe a lucky win. We love being part of that.

But we also know that for a small number of people, things can tip out of balance. That’s why we don’t wait for problems to appear — we focus on prevention from the very first moment. We talk openly about it, make tools easy to find, and never make you feel bad for using them.

Because at the end of the day, respect for our players comes first. Gaming should add joy to your day, never stress or regret.

Tools and Features to Stay in Control 🛠️

You don’t have to figure this out alone. Inside your account (under “Responsible Gaming” in the menu), you’ll find straightforward tools you can set up in under a minute. Change them whenever you want — though some protective changes come with a short wait to make sure it’s what you really mean.

Deposit, Loss, and Time Limits ⏱️💰

Set gentle guardrails that match how you want to play:

• Deposit Limits — Decide how much you can add in a day, week, or month (for example, €150 per day max). Once you hit it, deposits lock until the period ends.
• Loss Limits — Cap how much you’re okay losing over time (say, €400 this week). When reached, betting stops automatically.
• Time Limits — Choose how long a session should last (30 minutes, 1 hour, etc.). A countdown timer appears, and the session ends when time’s up.

These are simple ways to keep things in perspective — and they’re required by Greek law because they really help.

Self-Exclusion Options 🚫

Sometimes you just need a real break. We make it easy and respectful:

• Short breaks: 1 day, 7 days, 1 month, 3 months, 6 months
• Longer pauses: 1 year, 5 years, or permanent (if that’s what you want)
• What happens: Your account locks completely — no logins, no deposits, no sneaky ways around it. We apply it across the whole Regency family (including physical casinos where relevant).

You can start self-exclusion right from your account settings or by messaging support. We’ll never try to change your mind — it’s your call, and we honour it fully.

Reality Checks and Session Reminders ⏰

Little reminders that keep things real:

• Reality Checks — Pop-ups every 30, 60, or 90 minutes (your choice) showing how long you’ve played, money spent or won, and a quick recap.
• Session Reminders — Friendly heads-up just before your time limit ends, so you can decide to keep going, pause, or log out.
• Play History — Full, clear record of your sessions, deposits, wins/losses, and time spent — always available to review.

These small nudges help a lot of players stay mindful without killing the vibe.

Cooling-Off Periods ❄️

Need a quick reset without going full self-exclusion? Try a cooling-off:

• Options: 24 hours, 48 hours, or 7 days
• What it does: No deposits, no betting — just a peaceful pause
• Set it in seconds from the dashboard

Many players use this as their personal “time-out” after a big session — it’s like hitting refresh on your mindset.

Help and Support Resources 📞🤝

If things ever start feeling off — maybe gambling isn’t as fun as it used to be, or you just want someone to talk to — you don’t have to figure it out by yourself. There are really good people and places ready to listen, no strings attached, no judgment. We put these links everywhere on the site because we genuinely want you to know help is easy to reach.

National Self-Exclusion Register (Greece) 🇬🇷

Greece has a smart, nationwide system that makes taking a proper break simple and effective.

It’s called KEH (Κεντρικό Μητρώο Αυτοεξαιρέσεων) — the Central Self-Exclusion Register run by the Hellenic Gaming Commission.

One registration here blocks you from every single licensed gambling site and casino in Greece — online ones like us, plus all the land-based spots including Mont Parnes and Thessaloniki.

• You can choose 1 month, 3 months, 1 year, 5 years, or even permanent
• It’s free, private, and covers the whole country
• Once it’s active, no operator can let you play — full stop

Go straight to the HGC website (gamingcommission.gov.gr) to sign up, or just message our support if you want help walking through it. A lot of players say doing this one step brings huge relief.

Professional Organisations and Helplines 🆘

Here are some solid, trusted places where you can talk to real experts — all free and confidential:

Gambling Therapy — great international service with Greek-language chat and email support

• Website: gamblingtherapy.org — live help available around the clock

ΚΕΘΕΑ (Greek national centre for addiction support)

Phone: 210 9237777 (Athens) or 2310 519900 (Thessaloniki)

• They have dedicated programs specifically for gambling issues

Gamblers Anonymous Greece

In-person meetings in Athens and Thessaloniki, plus online groups

Website: gamblersanonymous.gr

• Talking to others who’ve been through the same thing can feel incredibly supportive
• European emotional support line: 116 123 — available in Greece too

If you want more English-friendly options that still work well here:

• BeGambleAware.org — free self-tests, guides, and live chat
• GamCare — UK-based but open to calls from anywhere (0808 8020 133)

We link all of these directly from our footer and responsible gaming section — just one click away whenever you need.

How to Recognise Problem Gambling Signs ⚠️

It’s not always obvious when “just a bit of fun” starts turning into something heavier. Here are some things people often notice in themselves or friends:

• Gambling is on your mind a lot — even when you’re not playing
• You need bigger bets to get the same rush
• Trying to chase back losses quickly (and losing more)
• Using gambling to escape stress, sadness, or boredom
• Keeping it secret from family or friends, or lying about how much time/money goes in
• Work, relationships, sleep, or hobbies starting to slip
• Feeling anxious, irritable, or restless when you try to stop or cut down

If a few of these ring true, even quietly, it’s okay to pause and talk to someone. Reaching out early usually makes everything easier.

Underage Gambling Prevention 🔞

We’re super strict about this — no one under 21 should ever be able to play here (that’s the legal age in Greece for all gambling).

Strict Age Verification Process (21+)

• Before you can deposit or bet even €1, we verify your age properly
• You upload your ID/passport + a quick live selfie (secure third-party tech checks it)
• We use facial age estimation and cross-checks to make sure everything matches
• Any hint of underage access = instant account lock + report to authorities
• We block suspicious devices/IPs and keep monitoring

If you’re a parent or guardian worried about shared phones/tablets, turn on device parental controls or drop us a message — we’ll happily explain extra steps you can take.

Get Help – We’re Here If You Need Us 🙌

You never have to deal with this on your own. Whether you want to set tougher limits, take a longer break, activate self-exclusion, or just ask “how does this work?”, our team is ready 24/7.

• Live chat — fast, private, and Greek-speaking most of the time
• Email or phone — for anything that needs more detail
• We listen without judging and never try to talk you into staying